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Loan Servicing Specialist - FPD/Recourse

Loan Servicing Specialist - FPD/Recourse

Job ID 
Job Locations 
US-CA-Santa Ana
Loan Servicing-Admin
Regular Full-Time

More information about this job

About Us

Veros Credit specializes in the acquisition and servicing of motor vehicle retail installment contracts from our network of franchise and independent automobile dealers and has a nationwide presence with headquarters in Southern California’s Orange County. We are customer service driven with a “can do” attitude. We offer a dynamic and friendly “business casual” work environment (jeans are ok!), competitive pay and an outstanding benefits package.


Some of our benefit offerings include:


  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short Term Disability (STD) and Long Term Disability (LTD) Insurance
  • Employee Assistance Program (EAP)
  • 401(k) Plan
  • Tuition Reimbursement
  • Paid Holidays
  • Paid Time Off (PTO)
  • Discounts on movie tickets, theme parks, museums, and a lot more! 


At Veros Credit, we value our employees and encourage their professional growth and success by investing in training and promoting from within.

About The Position

The Loan Servicing Specialist (FPD/Recourse) will be responsible for servicing auto loan accounts that default on the first contractual payment or default shortly after account origination (typically 3-6 months).


Essential Responsibilities:


  • Negotiate and facilitate communication with the customer to successfully obtain a commitment to pay.
  • Conduct investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing).
  • Act as intermediary between customers and dealers to research, substantiate, and resolve contract and vehicle concerns.
  • Initiate and review repossession efforts to recover collateral.
  • Ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
  • Perform outbound calls and receive inbound calls through an auto-dialing system or manual telephone system.
  • Responsible for maintaining satisfactory work efforts on an assigned queue.
  • Meet and/or exceed daily goals and monthly goals.
  • Perform other duties as assigned.


  • Bilingual (English/Spanish) required.
  • 1-2+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
  • Effective communication, negotiation, and problem solving skills.
  • Ability to read, interpret and apply federal, state and local collections regulations.
  • Ability to interact with customers in a professional, tactful and sensitive manner.
  • Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
  • Available to work a flexible work schedule and overtime as needed.
  • High School Diploma or GED.

Veros Credit, LLC is an equal opportunity employer.