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Loan Servicing Specialist - Pre 30 Day Collections

Loan Servicing Specialist - Pre 30 Day Collections

Job ID 
2018-1274
Job Locations 
US-CA-Santa Ana
Category 
Loan Servicing-Pre 30 Day Collections
Type 
Regular Full-Time

More information about this job

About Us

Veros Credit specializes in the acquisition and servicing of motor vehicle retail installment contracts from our network of franchise and independent automobile dealers and has a nationwide presence with headquarters in Southern California’s Orange County.

 

We are customer service driven with a “can do” attitude. We offer a dynamic and friendly “business casual” work environment (jeans are ok!), competitive pay and an outstanding benefits package.

 

Some of our benefit offerings include:

 

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short Term Disability (STD) and Long Term Disability (LTD) Insurance
  • Employee Assistance Program (EAP)
  • 401(k) Plan
  • Tuition Reimbursement
  • Paid Holidays
  • Paid Time Off (PTO)
  • And a lot more! 

 At Veros Credit, we value our employees and encourage their professional growth and success by investing in training and promoting from within.

About The Position

The Loan Servicing Specialist (Pre 30’s) will be responsible for servicing auto loan accounts that are less than 30 days delinquent and documenting all collection activities utilizing loan servicing software.

 

Essential Responsibilities:

  • Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
  • Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
  • Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
  • Accurately and professionally document account information and collection activities.
  • Locate customers through the use of databases and references (Skip Trace).
  • Other duties as assigned.

Requirements:

  • Bilingual (English/Spanish) required.
  • 1+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
  • Effective communication, negotiation, and problem solving skills.
  • Ability to read, interpret and apply federal, state and local collections regulations.
  • Ability to interact with customers in a professional, tactful and sensitive manner.
  • Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
  • Available to work a flexible work schedule and overtime as needed.
  • High School Diploma or GED. 

Veros Credit, LLC is an equal opportunity employer.