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Loan Servicing Specialist - Admin

Loan Servicing Specialist - Admin

Job ID 
Job Locations 
US-CA-Santa Ana
Loan Servicing-Admin
Regular Full-Time

More information about this job

About Us

Veros Credit specializes in the acquisition and servicing of motor vehicle retail installment contracts from our network of franchise and independent automobile dealers and has a nationwide presence with headquarters in Southern California’s Orange County. We are customer service driven with a “can do” attitude. We offer a dynamic and friendly “business casual” work environment (jeans are ok!), competitive pay and an outstanding benefits package.


Some of our benefit offerings include:


  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short Term Disability (STD) and Long Term Disability (LTD) Insurance
  • Employee Assistance Program (EAP)
  • 401(k) Plan
  • Tuition Reimbursement
  • Paid Holidays
  • Paid Time Off (PTO)
  • Discounts on movie tickets, theme parks, museums, and a lot more! 


At Veros Credit, we value our employees and encourage their professional growth and success by investing in training and promoting from within.

About The Position

The Loan Servicing Specialist (Admin) will be responsible for performing tasks which support the Loan Servicing division.


Essential Responsibilities:

  • Provide general administrative and clerical support including mailing, scanning, faxing and copying.
  • Open, sort, and distribute incoming correspondence.
  • Accurately document accounts with any pertinent information and/or updates.
  • Prepare and submit payment deferment and due date change correspondence.
  • Initiate repossession efforts on designated accounts.
  • Communicate with repossession agents to provide new information and obtain updates on assignments.
  • Responsible for following up on the impound notifications.
  • Prepare and submit the impound documents for invoicing.
  • Other duties as assigned.


  • Bilingual (English/Spanish) required.
  • 1+ year(s) of experience in the finance industry, preferably in the subprime consumer or auto lending industry.
  • Effective communication, negotiation, and problem solving skills.
  • Ability to read, interpret and apply federal, state and local collections regulations.
  • Ability to interact with customers in a professional, tactful and sensitive manner.
  • Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
  • Available to work a flexible work schedule and overtime as needed.
  • High School Diploma or GED. 

Veros Credit, LLC is an equal opportunity employer.