• Loan Servicing Specialist - 60+ Day Collections

    Job Locations US-CA-Santa Ana
    Job ID
    2018-1383
    Category
    Loan Servicing-60 Day Collections
    Type
    Regular Full-Time
  • About Us

    Veros Credit specializes in the acquisition and servicing of motor vehicle retail installment contracts from our network of franchise and independent automobile dealers and has a nationwide presence with headquarters in Southern California’s Orange County.

     

    We are customer service driven with a “can do” attitude. We offer a dynamic and friendly “business casual” work environment (jeans are ok!), competitive pay and an outstanding benefits package. Some of our benefit offerings include:

     

    • Medical, Dental, and Vision Insurance
    • Life Insurance
    • Short Term Disability (STD) and Long Term Disability (LTD) Insurance
    • Employee Assistance Program (EAP)
    • 401(k) Plan
    • Tuition Reimbursement
    • Paid Holidays
    • Paid Time Off (PTO)
    • And a lot more!

    At Veros Credit, we value our employees and encourage their professional growth and success by investing in training and promoting from within.

    About The Position

    The Loan Servicing Specialist (60+ Days) will be responsible for servicing auto loan accounts that are 60+ days delinquent and documenting all collection activities utilizing loan servicing software.

     

    Essential Responsibilities:

    • Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
    • Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
    • Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
    • Accurately and professionally document account information and collection activities.
    • Locate customers through the use of databases and references (Skip Trace).
    • Other duties as assigned.

    Requirements:

    • Bilingual (English/Spanish) required.
    • 5+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
    • Effective communication, negotiation, and problem solving skills.
    • Ability to read, interpret and apply federal, state and local collections regulations.
    • Ability to interact with customers in a professional, tactful and sensitive manner.
    • Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
    • Available to work a flexible work schedule and overtime as needed.
    • High School Diploma or GED.

    Veros Credit, LLC is an equal opportunity employer.

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