• Insurance Claims Specialist

    Job Locations US-CA-Santa Ana
    Job ID
    Loss Recovery and Remarketing
    Regular Full-Time
  • About Us

    Veros Credit specializes in the acquisition and servicing of motor vehicle retail installment contracts from our network of franchise and independent automobile dealers and has a nationwide presence with headquarters in Southern California’s Orange County.


    We are customer service driven with a “can do” attitude. We offer a dynamic and friendly “business casual” work environment (jeans are ok!), competitive pay and an outstanding benefits package. Some of our benefit offerings include:

    • Medical, Dental, and Vision Insurance
    • Life Insurance
    • Short Term Disability (STD) and Long Term Disability (LTD) Insurance
    • Employee Assistance Program (EAP)
    • 401(k) Plan
    • Tuition Reimbursement
    • Paid Holidays
    • Paid Time Off (PTO)
    • And a lot more! 

    About The Position

    The Insurance Claims Specialist will be responsible for servicing auto loan accounts by managing physical damage and total loss claims.


    Essential Responsibilities:


    • Follow and ensure compliance with all company policies and procedures as well as federal, state, and local laws/regulations.
    • Process and file physical damage, total loss, and GAP claims with insurance agencies and other third party administrators.
    • Issue Letters of Guarantee for assets declared as a total loss.  
    • Negotiate claim resolutions with insurance agencies and/or third party administrators to maximize recovery and minimize losses to the company.
    • Analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company policies and procedures.
    • Obtain repair estimates, and/or total loss or diminished values.
    • Accurately and professionally document account information and collection activities.
    • Consult with the legal department on claims requiring litigation.
    • Other duties as assigned.



    • Bilingual (English/Spanish) required.
    • 3+ year(s) of insurance claims experience, preferably in the subprime consumer lending industry.
    • Effective communication, negotiation, and problem solving skills with the ability to interact with others in a professional, tactful, and sensitive manner.
    • Ability to read, interpret and apply federal, state and local collections regulations.
    • Detail oriented and organized with the ability to work in a fast paced environment, both independently and as part of a team.
    • Available to work a flexible work schedule and overtime as needed.
    • High School Diploma or GED.

    Veros Credit, LLC is an equal opportunity employer.


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