• Loss Recovery Specialist

    Job Locations US-CA-Santa Ana
    Job ID
    Loss Recovery and Remarketing
    Regular Full-Time
  • About Us

    Veros Credit specializes in the acquisition and servicing of motor vehicle retail installment contracts from our network of franchise and independent automobile dealers and has a nationwide presence with headquarters in Southern California’s Orange County. We are customer service driven with a “can do” attitude. We offer a dynamic and friendly “business casual” work environment (jeans are ok!), competitive pay and an outstanding benefits package.


    Some of our benefit offerings include:

    • Medical, Dental, and Vision Insurance
    • Life Insurance
    • Short Term Disability (STD) and Long Term Disability (LTD) Insurance
    • Employee Assistance Program (EAP)
    • 401(k) Plan
    • Tuition Reimbursement
    • Paid Holidays
    • Paid Time Off (PTO)
    • And a lot more!

    At Veros Credit, we value our employees and encourage their professional growth and success by investing in training and promoting from within.

    About The Position

    The Loss Recovery Specialist will be responsible for bringing charged off auto loan accounts to resolution by negotiating payment in full or settlement and initiating legal action as appropriate.


    Essential Responsibilities:

    • Receive/make inbound and outbound calls to current and former customers with charged off accounts to negotiate re-payment or settlement on account(s).
    • Perform extensive skip tracing and asset searches as necessary. May use outside skip tracing services as needed.
    • Recommend initiation of legal actions as appropriate.
    • Coordinate approved legal action with in-house legal department.
    • Ensure timely filing of actions in accordance with established performance standards. Monitor and report the status of legal actions.
    • Attend Small Claims Court.
    • Other duties as assigned.


    • Bilingual (English/Spanish) is a plus, but not required.
    • 5+ year(s) of experience in the collections field with at least 3+ years of experience with charged off accounts, preferably in the subprime consumer lending industry.
    • Effective communication, negotiation, and problem solving skills.
    • Ability to read, interpret and apply federal, state and local collections regulations.
    • Ability to interact with customers in a professional, tactful and sensitive manner.
    • Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
    • Available to work a flexible work schedule and overtime as needed.
    • High School Diploma or GED. 

    Veros Credit, LLC is an equal opportunity employer.


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