Veros Credit, LLC

*Account Servicing Specialist - FPD/Recourse Pre 30's

Job Locations US-TX-Dallas
Job ID
Account Servicing - FPD/Recourse
Regular Full-Time

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.


We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals and snacks throughout the month, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.


Some of our benefit offerings include:


  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
  • Employee Assistance Program (EAP)
  • 401(k) Plan
  • Tuition Reimbursement
  • Paid Holidays
  • Paid Time Off (PTO)
  • Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
  • Referral Bonus
  • Weekly lunches and snacks
  • Daily fresh fruit
  • Office Starbucks Coffee/Latte/Espresso Machine
  • And a lot more!

About The Position

The Account Servicing Specialist (FPD/Recourse Pre 30's) will be responsible for servicing auto loan accounts that default on the first contractual payment or default less than 30 days after account origination. 


Essential Responsibilities:


  • Negotiate and facilitate communication with the customer to successfully obtain a commitment to pay.
  • Conduct investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing).
  • Act as intermediary between customers and dealers to research, substantiate, and resolve contract and vehicle concerns.
  • Initiate and review repossession efforts to recover collateral.
  • Ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
  • Perform outbound calls and receive inbound calls through an auto-dialing system or manual telephone system.
  • Responsible for maintaining satisfactory work efforts on an assigned queue.
  • Meet and/or exceed daily goals and monthly goals.
  • Perform other duties as assigned.


  • Bilingual (English/Spanish) required.
  • 1-2+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
  • Effective communication, negotiation, and problem-solving skills.
  • Ability to read, interpret and apply federal, state, and local collections regulations.
  • Ability to interact with customers in a professional, tactful, and sensitive manner.
  • Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
  • Available to work a flexible work schedule and overtime as needed.
  • High School Diploma or GED.

Veros Credit, LLC is an equal opportunity employer.








Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble


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