Collateral Recovery Specialist

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.

We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Some of our benefit offerings include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

The Collateral Recovery Specialist (Servicing - Impounds) will be responsible for servicing auto loan accounts and documenting all collection activities utilizing loan servicing software.

Essential Responsibilities:

• Respond to impound and lien sale notifications.
• Negotiate fees due with tow yards and repair/mechanic shops.
• Prepare documents required to recover collateral.
• Research mechanic shop licenses to validate lien sale/repair fee demands
• Arrange vehicle inspections to determine collateral value and qualify recovery efforts.
• Coordinate with external departments to determine preferred course of action, including filing a lawsuit, posting bond, collateral recovery, etc.
• Assign vehicles for repossession.
• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Accurately and professionally document account information and collection activities.
• Other duties as assigned.

Essential Requirements:

• Bilingual (English/Spanish) required.
• 3+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.

Salary: $16.00 - $20.00 per hour + Bonus

Veros Credit, LLC is an equal opportunity employer.

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